Check your Sleep Quotient

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01 What do you consider good customer service ? (required)
Product Benefits Information with neat visual merchandisingWelcoming with a smiley face and after visit Follow Up with Greeting Messages and UpdatesAll of these

02 If a customer is rude, unruly, or confrontational, what do you do ? (required)
Answer back with the same rudenessBe a good listenerAttend to their concern politely and immediately

03 What do you do to enhance your learning every year ? (required)
Attend ISPF Training WorkshopsDo online coursesI don’t need to learn anything

04 Which quality/technique you adapt to sell bedding industry products ? (required)
Explaining about the product benefits and educating the consumer on the Importance of SleepMarketing gimmicksUpselling and cross selling

05 How do you build rapport with the customers ? (required)
By wishing on important occassions and updating him when new product arrivesBe respectful and positiveBy gifting accessories and items like pen, notepad, calendar, pillow covers, diary

06 A customer likes a pillow from the shop window, but it’s out of stock. What do you do ? (required)
Refuse to deliverRequest for some more time and process the requirement immediatelyOffer some make good discount/gift to the consumer

07 Have you been in a situation when the customer footfall to your retail stor is very less. What did you do at that time to increase footfall ? (required)
Yes. I didn’t do any thingYes. I distributed pamphlet about our shop and new offersI changed my outdoor display to attract visitors

08 The credit card machine is broken. What do you say to the customers ? (required)
Ask for cashArrange for another machineAccept online payment

09 How do you know about what’s happening in the bedding industry at the moment ? (required)
Read NewsRead Comfort Times RegularlyI will come to know from other retailers

10 Which social media tool is relevant for our business ? (required)
FacebookWhatsAppAll of the above

11 If you have any concerns please share with us (required)